SaaS Analytics October 16, 2023
7 min read
How to Master SaaS Business Metrics
man holding a chart
Lily McFadden
Lily McFadden Peaka / Tech Evangelist

How to Master SaaS Business Metrics


Software-as-a-Service (SaaS) businesses have become the order of the day in today’s digital age.

From cloud-based software to automated customer management systems, SaaS companies are changing the game by offering different services.

Nevertheless, in order to succeed within this environment of fierce competition, it is significant for firms to excel in SaaS business metrics.

So, in this article, we’ll be explaining what SaaS business metrics are, introducing the essential KPIs every B2B SaaS startup should track, and discussing how these metrics can assist your company in growing and becoming profitable.

What are SaaS metrics?

SaaS business metrics are performance indicators that assist SaaS companies in evaluating their operations, revealing the strengths and weaknesses of promoting data-driven decisions. These metrics are the industry’s lifeblood, providing insights into a SaaS company’s viability and prospects for growth.

By mastering these metrics, SaaS businesses can streamline their operations, reduce churn rates, and boost profitability.

These metrics are the basic units of analysis applicable to strategic decision-making—they point in a direction toward success and give an overview of the firm’s well-being, possible development, and long-term profitability.

So, in this journey to disentangle this complexity, we will first demystify SaaS business metrics.

Once we know what these metrics are, we will explain the benefits each can bring to decision-makers.

What are the 8 SaaS metrics you should be tracking?

man analyzing a saas analytics dashboard

To get a real sense of the reasons behind SaaS success, we must dive deep into the essential SaaS business metrics that inform successful strategies.

SaaS business metrics guide your customer acquisition strategies, profitability, and other critical decisions in your SaaS business.

1. Customer Acquisition Cost (CAC)

The first beacon on our metric map is Customer Acquisition Cost (CAC), which reflects what it has taken, in terms of expenditure, to bring a new customer on board.

This includes the cost of acquisition per customer encompassing marketing activities, expenses incurred by the sales team, and overheads.

Calculating CAC can provide important information about the effectiveness of your customer acquisition initiatives.

A low CAC reflects cost-effective strategies, which increases profitability.

2. Monthly Recurring Revenue (MRR)

The lifeblood of any SaaS enterprise is its Monthly Recurring Revenue (MRR). It indicates reliable, recurring revenue derived from subscription-based services.

A healthy MRR figure creates a very important financial foundation that supports the budgeting, plan-making, and scaling of investments.

It is through close monitoring of MRR that you continue to earn an income stream that sustains your business in good and challenging times.

3. Churn rate

The best analogy for describing the churn rate is a "leaky bucket." This metric shows the number of clients who have determined to jump out of a product or service by terminating their subscriptions.

High churn rates can sink your revenue and profitability.

Therefore, understanding churn, determining its underlying causes, and taking measures to reduce it are very important for avoiding problems.

4. Customer Lifetime Value (CLV)

How much value you can extract from a customer plays a big part in determining your future earnings potential. Customer Lifetime Value (CLV) is the metric you should use to measure the future value a customer will create for your business during the full span of interaction.

This metric allows you to determine how much you need to invest in customer acquisition and retention.

The higher your CLV, the better your chances of achieving lasting profitability.

5. Gross Monthly Recurring Revenue (GMRR)

Gross Monthly Recurring Revenue (GMRR) comprises MRR and Churn and denotes the incremental change in revenue, taking into account the revenue lost from churns and gained through upsells and cross-sells.

A high GMRR indicates that you have not only preserved your existing customer base but also expanded it, achieving lasting revenue growth.

6. Expansion Monthly Recurring Revenue (EMRR)

Expansion Monthly Recurring Revenue (EMRR) captures revenue derived from existing clients upgrading, getting more features, or moving to bigger subscriptions.

Strong EMRR indicates a vibrant, interested customer cohort with a propensity toward checking out your complete line of offerings.

The revenue growth rate from existing customers is a good indicator of the growth potential in the current customer segment you are serving.

7. Net Promoter Score (NPS)

Customer satisfaction and Net Promoter Score (NPS) help you gauge your reputation. They measure how well your product or service has been received by your customer base.

This metric matters because satisfied customers will stay with you longer, refer other people, and support your growth and profitability.

These metrics used in SaaS business give you visibility into your brand’s growth potential and the viability of its business model.

8. Customer Acquisition Rate (CAR)

Customer Acquisition Rate (CAR) serves as a speedometer for your company’s growth. It quantifies how fast you acquire new customers.

One of the crucial factors determining the profitability of SaaS businesses is how quickly a new customer can be acquired.

With CAR, you gain the insights needed to inform your growth strategy.

If you are wondering how you can measure these metrics, don't worry! With Peaka's no-code data integration, you can easily bring your data together, calculate the relevant SaaS metrics, and get all the information you need for tracking your company's growth!

peaka homepage


Mastering SaaS business metrics is not all about collecting data but rather making sense of it. Keeping this in mind and focusing on the analysis of the data gathere helps lead you to growth and profitability.

The metrics you should focus on depend on your business model and objectives, but the basics stay the same.

The ability to measure and analyze these metrics can make all the difference in success or failure, whether you’re B2B or B2C SaaS.

Keep an eye on the pulse of SaaS business metrics such as CAC, MRR, churn rate, CLV, GMRR, EMRR, NPS CAR, and other key performance indicators to refine your strategies and make accurate decisions for the future of your SaaS startup.

In the fast-paced world of SaaS, it’s all about understanding, adjusting to, and mastering these business metrics that will push your company toward sustainability in growth and profitability.


Frequently Asked Questions

<p>SaaS business metrics are performance indicators that assist SaaS companies in evaluating their operations, revealing the strengths and weaknesses of promoting data-driven decisions. These metrics are the industry’s lifeblood, providing indicators of a SaaS company’s viability and prospects for growth.</p>
<p>KPIs for a SaaS business are metrics that are crucial for evaluating and measuring the company's performance and success. These KPIs help SaaS companies track their financial health, operational efficiency, customer engagement, and growth.</p>
<p>4 SaaS metrics that are particularly critical for measuring the financial health and performance of a SaaS business are Customer Acquisition Cost (CAC), Activation Rate, Retention Rate, and Customer Lifetime Value (CLV).</p>
<p>The specific metrics you should track at your SaaS company will depend on various factors, including your business model, goals, stage of growth, and industry.</p>
<p>The most important KPIs to track for a B2B SaaS startup include Monthly and Annual Recurring Revenue, Customer Churn Rate, Customer Acquisition Cost, and Customer Lifetime Value.</p>
Your biweekly inspiration delivered to your inbox

Join our newsletter for news, tips, and blog posts on anything data integration!

warning-icon Please fill out this field
check-icon Thank you! You have been subscribed.
Similar posts you might be interested in
How to Create an Ideal Customer Profile for SaaS Businesses
SaaS Analytics October 16, 2023
How to Create an Ideal Customer Profile for SaaS Businesses

How do you create an ideal customer profile (ICP)? Why should a SaaS company create one? How does Peaka help you hone your ICP? Find out in this blog post.

Bruce McFadden Peaka / Seasoned Taskmaster
How to Create an Account-Based SaaS Marketing Strategy
SaaS Analytics October 16, 2023
How to Create an Account-Based SaaS Marketing Strategy

Here is everything a SaaS founder needs to know about account-based marketing, how it works, its benefits, and how Peaka can help ABM teams implement it.

Eugene van Ost Peaka / IT Soothsayer
Top 6 SaaS Revenue Metrics to Track in 2024
SaaS Analytics October 16, 2023
Top 6 SaaS Revenue Metrics to Track in 2024

A deep dive into SaaS revenue metrics, four data integration tools to track SaaS revenue, and benefits of blending your revenue data with your CRM data.

M. Çınar Büyükakça Peaka / Prolific Polemicist
Begin your journey today

Start your 14-day free trial to explore Peaka!

Enjoying this article?

Subscribe to our biweekly newsletter on data integration, SaaS analytics, and entrepreneurship tips.


You've joined our email list. Our newsletter will be delivered to your inbox every other week, with news from Peaka and the no-code world, as well as updates on the latest trends and developments in the data integration space!


Thank you for your interest. We’ll contact you soon.

Let’s work together!

To better understand your requirements and how we can assist you, please fill out the contact form below. Our dedicated team of experts is ready to listen and address your specific needs.