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April 29, 2025
Gorgias is an AI-powered helpdesk and customer service platform for e-commerce businesses. More than a basic ticketing tool, it centralizes disparate support efforts across disparate channels, helping customer support teams align around common goals.
Gorgias offers three products that address different needs:
Gorgias Automate, which uses AI agents to track orders, make refunds, or resolve issues through personalized interactions,
Gorgias Helpdesk, which offers AI assistance for managing support tickets, building a knowledge base, and streamlining performance reporting,
Gorgias Convert, which provides campaign management aimed at increasing revenue through customization and cross-selling initiatives.
Peaka allows customer support teams to join their Gorgias data with customer data from other sources such as HubSpot, Stripe, and Salesforce. Our Gorgias integration helps users better understand their customers and perfect their customer segmentation.
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